Knowledge
One answer, in one place.
SOPs, scripts and the wording that actually works — attached to the touchpoint where they're needed, so nobody has to go looking.
Search across files, and suggested wording in the moment, are later. Today it's linked and findable where you need it.
- Every SOP attached to the stage it belongs to
- Linked from the training that teaches it and the case that needs it
- Written once, used by the person, the trainer and the bot
- Dashed coverage on Journey when the SOP is missing