Academy
Teach the path. Then check they can run it.
A skill is a handful of short modules. Each screen does one thing. Phone-first, for teams who work from a handset — not a desk.
Certificates and prize rewards are later. Today: skills, modules, quizzes, scores and points.
- One objective per screen, so nobody skims a wall of text
- Lessons, quiz, and points — no admin chrome
- Tied to holes found in Journey and Quality
- Never Import, Data, or Cockpit inside the agent view