Bot
The repeatable part, handled. The rest, handed over.
A bot trained on the same path your people follow. When it can't finish, it opens a Case with everything the person needs. You can run the whole thing without one.
Bot is an add-on and it's early. Channel widgets and model wiring come later. Start with people running the path, then add the bot to the steps that repeat.
- Trained on your journey and your knowledge, not a generic assistant
- Handles the steps that repeat: reminders, confirmations, status updates
- Hands over cleanly — opens a Case, never leaves a customer stuck
- Optional. Every path works with a person and no bot at all