Calling
Voice on the same path as everything else.
The call follows the process you built, not a script someone wrote once and filed. Honest scope: this is the earliest part of CloseCX.
Carriers, phone numbers and call recording are not built. We're not going to pretend otherwise. Today, Calling means the path and the scoring — not a dialer.
- Calls sit on the same journey as surveys, cases and chats
- The person on the call sees the path and the wording that works
- Outcomes score in Quality like any other conversation
- A case if the call cannot close the loop